Speaker Information

Adam M. Goldstein
President & CEO
Royal Caribbean International
Adam Goldstein was named President & CEO of Royal Caribbean International in 2007. Goldstein oversees Fleet Operations and Sales & Marketing for the Royal Caribbean International brand and International Sales & Marketing, Land Operations and Government Relations for the company and has been with the company since 1988. Goldstein serves on the Board of Directors of the Travel Industry Association of America (TIA). He also serves as Chairman of the Board of Trustees of Our Kids, Inc., a nonprofit with oversight responsibility for foster care and related services for approximately 4,000 children.

Kevin Sheehan
CEO
Norwegian Cruise Line
As Chief Executive Officer for Norwegian Cruise Line, Kevin Sheehan is responsible for both the day-to-day operations of the business, and a broader focus on long term corporate strategy. Sheehan has an extensive 30-year background in senior executive and financial positions. He joined Norwegian in November 2007 as Chief Financial Officer and was named Chief Executive Officer in August 2008. Before joining Norwegian, Sheehan was Chairman and CEO of Cendant Corp Vehicle Services Division, where he was responsible for Avis Rent A Car, Budget Rent A Car, Budget Trucks, PHH Vehicle Management, First Fleet and Wright Express.

Larry Pimentel
President & CEO
Azamara Club Cruises
Luxury cruise industry veteran Larry Pimentel was appointed President and CEO of Azamara Club Cruises in July 2009. Pimentel is responsible for the strategic direction and leadership of the two-ship brand to ensure its continuous growth and success. Pimentel has more than 25 years of travel industry experience catering to the high-end consumer. Prior to taking the helm at Azamara, he served as president, chief executive officer and co-owner of Seadream Yacht Club. Previously, he served as president and chief executive officer of Cunard Line and Seabourn Cruise Line. He also held the position of president and chief executive officer of Classic Hawaii.

Maurice M. Zarmati
President & Chief Executive Officer
Costa Cruise Lines - North America
Maurice M. Zarmati, President & Chief Executive Officer of Costa Cruise Lines-North America, oversees sales development, marketing, revenue management, finance, human resources and passenger services for the North American region for Europe's Number One Cruise Line. He reports to Gianni Onorato, President of Costa Crociere. His cruise career began in January 1970, when he joined Arison Shipping. Two years later, he worked with the legendary Ted Arison and was part of the original team that formed Carnival Cruise Lines. Zarmati was named vice president of sales in 1987, a position in which he became responsible for the largest field sales force in the cruise industry.

Richard E. Sasso
President & CEO
MSC Cruises (USA), Inc
Richard E. Sasso, president and CEO of MSC Cruises (USA), Inc., has been a popular and well-respected figure in the cruise industry for more than 37 years and involved in the travel industry for 40 years. After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior management team that launched Celebrity Cruises in 1990. He served as president of that line from 1995 to 2001. Sasso was named president and chief executive officer of MSC Cruises USA in April 2004 and has been charged with establishing a strong position for MSC Cruises in the North American market with a cruise experience that truly reflects the heart and soul of Italy.

Priscilla Alexander
President
Protravel International
Priscilla founded PROTRAVEL INTERNATIONAL Inc. in 1984. A simple plan to sell travel with skill and integrity became a business that thrived into a company that ranks among the top 20 agencies nationwide. Besides being actively engaged on a daily basis, Priscilla is a high profile leader in the industry and today sits on many prestigious travel advisory boards. Travel & Leisure magazine dubbed her an "UBER AGENT" and Modern Bride named Priscilla as one of the country's 25 TREND SETTERS. She was most recently honoredwith the Travel Weekly Readers' Choice Lifetime Achievement Award.

Paul Allen
Vice President - Sales
Holland America Line Inc.
Paul Allen is vice president, sales for Holland America Line Inc., a unit of Carnival Corporation & plc. Appointed to this position in August 2007, Allen manages the development and implementation of Holland America Line's annual sales strategies and directs the sales organization and programs. Allen oversees a number of sales teams dedicated to national accounts, travel retailers, charter and incentive sales, onboard sales programs and consumer response sales. Until August 2007, Paul served as Vice President, Alaska Marketing. From 1988-1999, Allen served at Holland America Line in executive positions within the marketing department, as director, yield management; director, market planning and communications; and director, worldwide cruise marketing.

Brad Anderson
Co-President
America's Vacation Center
Brad Anderson is the Co-President of America's Vacation Center (Miami, FL), one of the leading travel agencies in North America and beyond. Under Anderson's direction, America's Vacation Center has grown from a small, Miami-based travel agency to one of the largest and most successful travel companies in the world, with a growing brand identity and hundreds of independently owned and operated affiliates in its network. With America's Vacation Center's outstanding customer service, innovative technology, and an unrivaled reputation, it was recently recognized as "Travel Agency of the Year" by Carnival Cruises, Royal Caribbean, American Express Travel, Celebrity Cruises, Oceania Cruises, Norwegian Cruise Lines, MSC Cruises USA, and Brendan Vacations.

Cindy Bertram
MCC Trainer
Cindy Bertram has 15 plus years of cruise industry experience and began her career in frontline sales, marketing and business development for a full service travel agency to learn the industry from the ground floor up after earning her MBA from Loyola University Chicago. Cindy managed to increase cruise sales by 700% within the first 4 years with no designated marketing budget. Her background also includes teaching and training, as well as small business consulting. Helping travel agents grow and successfully build their businesses has been the focus of several workshops she had presented.

Bernie Blomquist
CTC, LCS, Manager of Training Development CLIA
Bernie Blomquist is Manager of Training Development for CLIA. Bernie's varied responsibilities include the scheduling of training seminars for organizations that want to acquire advanced sales and marketing skills for their members/employees, as well as assisting in the development of new classes and videos for CLIA's ever-expanding roster of training courses. In addition, Bernie oversees CLIA's Cruise Counsellor Certification Program. Bernie brings extensive travel experience to his position. Prior to joining CLIA in October 2000, Bernie held various key sales and marketing positions in the airline, cruise and tour industries with National Airlines, Pan American World Airlines, Regency Cruises, Premier Cruise Line, Club Med and North Atlantic Tours.

Edie Bornstein
Vice President of Sales and Marketing
Azamara Club Cruises
Edie Bornstein was appointed vice president of Sales and Marketing for Azamara Club Cruises in September 2009. Bornstein has more than 25 years of experience in the global cruise, travel, and technology industries. Prior to joining Azamara, she was Vice President of Business Development and Strategic Partnerships for Carnival Cruise Lines. Previously, she was a senior officer at Cunard and Seabourn Cruise Lines, where she developed profitable strategic plans and led partnerships with brands including Canyon Ranch Spa, Hermes, Chopard, Dunhill, Waterford, Wedgwood, Veuve Clicquot, Todd English, and more. She also spent 12 years at Amadeus where her last post was as vice president of Specialty Sales for Amadeus Global Distribution System.

J. Patrick Clark
Managing Director
Avalon Waterways
Patrick Clark has merged his passion for travel with his career choices for nearly 30 years, working for some of the industry?s top companies. As managing director for award-winning Avalon Waterways, a position he has held since 2006, Clark oversees everything from operations to sales, marketing and advertising. Under Clark?s leadership, Avalon Waterways ? the cruise line under the Globus family of brands umbrella ? has become the industry?s fastest growing cruise company with river and small ship cruises in Europe, China, Egypt and the Galápagos.

Tom Cogan
MCC, CTC, LCS, Director of Training
CLIA
With over 20 years in the travel industry, Tom Cogan heads the CLIA Training Department and continues to undertake and oversee the development of all curriculum as it becomes relevant to today's market. Tom Cogan joined CLIA in 1994 as Manager, Training Development and has been Director of Training since 2000. A "Golden Circle" winner (2 time top salesperson) at Continental Airlines, his experience includes over 10 years in operations, sales and marketing in the airline industry. He has a Bachelor's Degree in Marketing and Business Administration from West Virginia University.

Stuart Cohen
President
Exclamation Points, Inc.
Stuart Cohen, MCC, is a twenty-one year travel industry veteran and former sales and marketing executive with World Travel Holdings, Vacation.com and senior executive with NEST. A road warrior in cruise line field sales and later a director with Celebrity, he is a business builder and people motivator on all three sides of the fence: agency, supplier and consortium/network. Stuart has motivated and educated thousands of travel professionals through his energetic presentations and publications. Stuart's coaching company, Exclamation Points, Inc., is powered by his personal passion to achieve higher levels of success and happiness and the sincere desire to be an inspirational catalyst to others.

Lawrence Dessler
CTC, President
Dessler Associates
Larry Dessler is a seasoned cruise industry veteran with a variety of experience in the field. He is president of Dessler Associates and executive director of the Niche Cruise Marketing Alliance, a consortium of 15 specialty cruise lines. Larry has been a regular participant and speaker at a variety of travel industry meetings including Seatrade Cruise Shipping conferences, ASTA World Congresses, and Cruise-A-Thon Leisure Travel Conferences for many years. He is an acknowledged expert in travel marketing and product development. As president of Dessler Associates, he provides marketing solutions to destinations, ports, cruise lines and tour operators around the world.

Michael Drever
CEO and Founder
Expedia® CruiseShipCenters®
Michael Drever is Expedia® CruiseShipCenters® CEO and Founder. Drever founded CruiseShipCenters International Inc. in 1987. Under his leadership, CruiseShipCenters has grown from a start-up company to one of North America's leading cruise vacation specialists, with more than 120 retail locations and a team of over 2,600 Cruise Consultants. In 2007, Drever spearheaded a partnership with Expedia Inc. and re-branded the company as Expedia® CruiseShipCenters®. He has been recognized with numerous awards and accolades over the course of his career including: Top 100 Entrepreneurs Under 30 in North America, ACE 100 award from the Association of Collegiate Entrepreneurs and Top 40 Under 40 from Business in Vancouver.

Joe Ewart
Principal
Cruise Channel Marketing
Joe Ewart has a more than 20 year career in the cruise industry. In 1977, he joined Norwegian Caribbean Lines as a sales manager in Los Angeles and in 1980 became director of marketing. In 1984, he founded Cruise Holidays International, the first franchisor of cruise-only agencies in the U.S. and sold to private interests in 1990. In 1999 he joined CruiseOne as Vice President of Sales and Marketing. With an eye toward the emerging e-commerce sector of the cruise business, Ewart left CruiseOne and Cruises Inc. in December 2006 to form CruiseJungle Holdings and launched 2 industry web sites in spring 2007. In 2009 CruiseJungle Holdings was acquired by Cruise Channel Marketing Group.

Michelle Fee
Co-Founder and CEO
Cruise Planners
Michelle Fee co-founded Friendship Travel, a full-service travel agency, in 1981 with friend Lynn Korn. After several successful years in business, Michelle and Lynn joined forces with industry veteran Marvin Davis to co-found Cruise Planners in 1994. What started out as a small business with only five students in the first training class has now grown into the nation's largest home-based travel agent franchise network in the cruise industry with more than 700 franchise owners across the U.S.

Christopher Flores
Program Manager
ARC VTC Program
Christopher Flores is a seasoned sales and marketing professional, having worked within several industries in the past, for organizations including two INC 500 firms, ASTA, and Vacation.com. He is currently a Program Manager within the Industry Products and Services (IP&S) Business Line at the Airlines Reporting Corporation (ARC), located in Arlington, Virginia. He oversees the Verified Travel Consultant (VTC) Program which now boasts over 1,000 travel agency entities, as well as the Agency List Product Suite. Christopher sits on the VTC Program Advisory Board, which he assembled in 2009 and is heavily involved with the managing and implementation of strategic marketing and sales plans for his business line.

Vicki Freed
Senior Vice President, Sales and Trade Support & Services
Royal Caribbean Cruises Ltd.
Vicki Freed is Royal Caribbean International's senior vice president of Sales and Trade Support & Services. She oversees the company's 345-person sales force, the largest sales team in the cruise industry. She also manages the company's Trade Support and Services division, which includes Reservations, Group Sales, Customer Service, and Loyalty Programs. She joined the company after 29 years with Carnival Cruise Lines, where she spent the last 15 years as senior vice president of Sales and Marketing. From 1998 to 2000, Freed also served as the first and only female chairman of the Cruise Line International Association.

Jackie Friedman
President and General Manager
Nexion
Jackie Friedman is a 26-year travel industry veteran. She joined the Nexion team in 2004 as Vice President of Operations and was responsible for all aspects of the host agency's operations, including the relocation of the business from San Jose, CA to Southlake, TX. In early 2007, her responsibilities increased when she was promoted to President and General Manager of Nexion. She now leads a team of 52 travel professionals focused on membership growth, supplier relations, marketing, business development, customer support and host agency operations. Under Jackie's leadership, the membership base has tripled and annual gross sales have grown to $240,000,000 a year.

Mike Going
President
Funjet Vacations
As President of Funjet Vacations, Michael Going leads a team of talented associates that strive to deliver an unforgettable vacation experience to each and every customer. A travel industry executive and business strategist, Going joined Funjet Vacations in November 2006 as chief marketing officer and was promoted to the role of president in April of 2008. Prior to Funjet Vacations, Going held positions as chief marketing officer for Certified Vacations; senior vice president of marketing and sales for Air Jamaica; and senior vice president of Worldwide Sales with Vanguard Car Rental.

Steve Gorga
President and CEO
Travel Impressions
A 30-plus year travel industry veteran, Steven J. Gorga is the President and Chief Executive Officer of Travel Impressions (a subsidiary of American Express), one of the nation's largest tour operators with destinations worldwide. Gorga, TI leader since July of 2001, oversees the company's strategic and day-to-day operations of its vacation products in popular leisure destinations including the Caribbean, Mexico, Latin America, Europe, the Eastern Mediterranean, Dubai, South Africa, Canada, the Islands of Tahiti, Hawaii and the Continental U.S. as well as the company's managed brands, including American Express Vacations, Delta Vacations and United Vacations Latin America.

Audrey Hendley
Vice President - Marketing & Strategic Partnerships
American Express Consumer Travel Network, USA
Audrey Hendley was named Vice President, Marketing and Strategic Partnerships for the American Express Consumer Travel Network in 2001. As head of the consolidated Marketing and Strategic Partnerships groups, Hendley introduces and expands innovative marketing programs, supported and driven by the travel industry's best partners, and delivered through Consumer Travel's three core distribution channels--the retail travel network of owned and U.S. Representative offices, the leisure telephone call centers, and the American Express Travel web site. During her tenure, Hendley has developed and expanded innovative marketing programs aimed at increasing usage of American Express Travel. Hendley has almost two decades of marketing experience, mostly within American Express.

Bernard Kanstoroom, Esq.
Bernie Kanstroom, Esq., is a Washington, D.C.?based attorney who has practiced law since 1972. Currently, his practice deals exclusively with issues relating to business travel by ship. He is the only lawyer in the U.S. to concentrate solely on this area of tax law, specializing in: (1) individual worldwide business travel by ship; (2) creating tax-deductible business meetings in North America, using ships for transportation; and (3) ship charters providing transportation to land-based events. His company, Business Travel Only, provides informational expertise to the industry, pointing clients in the right direction to fully explore the business travel by ship option.

Steven Kaufman, CTC
President and Travel Expert
TripAtlas.com
Steven Kaufman is a 25 year veteran entrepreneur of the travel industry based in Toronto, Canada where his web-based magazine which has quickly become the world's largest online travel resource. Kaufman is also responsible for the company's travel Internet marketing initiatives worldwide. Prior to launching TripAtlas.com, Kaufman served as President of Vacation.com Canada. He was formerly president of GEM Travel Canada Ltd., which he launched with the late Al Minkoff in 1989. Kaufman was also one of the original founders of GIANTS Travel Canada in 1982 (an agency co-operative with 400 locations now named Ensemble Travel) and worked for that organization until 1988.

Michele Kish
President
GOGO Worldwide Vacations
Leading a business whose only customer is the retail travel agency comes naturally, given that's where Michele began her career 27 years ago. Michele held various leadership roles in the company and was appointed President of GOGO Worldwide Vacations in early 2009. She oversees the day to day operations of the organization and is responsible for many of the company's strategic initiatives, mostly geared at helping agents retain their customer base and grow their business. After the acquisition by Flight Centre Limited, GOGO truly became a worldwide company. It's global platform has allowed for many innovative changes, including the ability to pay travel agent commission at final payment.

Greg Kott
President and CEO
Passport Online, Inc.
Greg Kott has been President and Chief Executive Officer of Passport Online since 2000. Greg has worked in software technology for 24 years. Prior to Passport Online, he served as the Vice President Sales for Preview Systems, a company that developed and marketed Internet technology focused on digital rights management and digital delivery of software and music. Prior to Preview Systems, Greg was Senior Vice President of Worldwide Sales for Summit Design, which completed an initial public offering in 1996. Greg has also held sales and sales management positions at Synopsys, Mentor Graphics, and Hewlett-Packard. He earned a B.S. in mechanical engineering from the University of Washington.

Debbie Maier
President
MailPound
Debbie is the current president of MailPound. MailPound offers custom marketing tools including personalized eFlyers, custom eBrochures, online seminars, free websites and a weekly sweepstakes for its subscribers. Maier began her career in the travel industry in 1990, helping out in the family business during breaks from college at West Virginia University. Upon graduation in 1992, she assumed various roles within SMART Travel Technologies, learning the business from the ground up. Debbie's vision is to connect travel suppliers with travel agents through education and effective tools to achieve success. She earned her Certified Travel Industry Executive (CTIE) designation from The Travel Institute in March 2009.

Marc Mancini
President
Marc Mancini Seminars and Consulting
Marc Mancini is one of the travel industry's best-known speakers, educators and consultants. He and his firm's associates are the creative force behind two of the largest and most highly praised certification programs in travel: those of CLIA and Marriott. Dr. Mancini's client list includes some of the most prestigious companies in the business. He has authored or produced 12 books, 29 videos, 27 websites and over two hundred articles. His works have been syndicated by the Los Angeles Times. Currently a Professor of Travel at West Los Angeles College, Dr. Mancini has appeared on CNN, ABC's Good Morning America and Showtime.

Nicole Mazza
Executive Vice President and Chief Marketing Officer
TRAVELSAVERS, An American Marketing Group company
As Chief Marketing Officer, Mazza manages all marketing initiatives for the TRAVELSAVERS organization worldwide. She maintains all relationships with preferred suppliers. She establishes and implements marketing programs that boost sales and maximize profits for TRAVELSAVERS' 3,000-strong travel agency base and its preferred suppliers. Mazza has extensive expertise in travel agency relationships, preferred supplier relationships, integrated marketing and promotions, strategic planning, and brand awareness. She has been highly instrumental in developing TRAVELSAVERS? consumer and trade publishing division. Under her guidance as publisher, The Affluent Traveler (an international luxury travel magazine) and JOURNEYS magazine (a vacation travel magazine) have both been honored as award-winning publications.

Scott Nisbet
President and Chief Executive Officer
Globus Family of Brands
Scott Nisbet's experience is as diverse as the tours his company offers. Working in industries that range from corporate finance to packaged goods to transportation, Nisbet acquired a keen business sense and a broad perspective on sales and marketing that has led to his success today. In 1998, Nisbet joined Group Voyagers, Inc. (GVI), the privately held company that markets and sells the Globus family of brands within the United States. Nisbet started as vice president of sales and marketing and later moved up to chief operating officer. And, in 2009, he became president and chief executive officer.

Tom Ogg
Founder
HomeBasedTravelAgent Community, hbtacommunity.com
Tom is a 40-year travel industry veteran and has owned numerous brick and motar retail travel agencies, a wholesale Hawaii tour company, started one of the first reputable host agency models, together with his wife Joanie, acquired and built NACTA and subsequently sold it to ASTA. Tom has authored several travel industry books including ?How to Start a Home Based Travel Agency? among others. Toms also built and operated the cruise portal www.CruiseReviews.com and associated websites. Today, Tom and his wife Joanie operate www.HomeBasedTravelAgent.com and offer solutions for all home based travel professionals. The wildly successful social community for home based travel agents wwwHBTACommunity.com is considered to be the most professional social network available to travel professionals. Tom is also currently evolving the next generation of cruise portals, www.eCruiseReviews.com and www.ePortReviews.com. An entrepreneur at heart, Tom believes that this is the finest moment for travel professionals willing to embrace today?s technologies and opportunities.

Joanie Ogg
CTC, MCC, Principal
homebasedtravelagent.com
Joanie Ogg is a thirty-five year veteran of the travel industry and has been involved with the independent contractor evolution since 1988. She is the principal of Joanie Ogg Marketing Group, which specializes in consulting and speaking on the topic of Home-Based Travel. She also provides marketing and sales for wide variety of products under the umbrella HomeBasedTravelAgent.com. A demonstrated industry leader, Joanie most recently served as the President of the National Association of Commissioned Travel Agents (NACTA) and TravelSellers. She and her husband Tom acquired NACTA in 1996 and sold it to The American Society of Travel Agents (ASTA) in 2000.

Mark Pestronk, P.C.
The Travel Law Firm
Mark Pestronk is engaged in the private practice of law with the Law Offices of Mark Pestronk, P.C., The Travel Law Firm. Mark has 35 years? experience in representing travel companies in industry-related matters, and is among an elite group of lawyers nationwide whose practice is solely devoted to travel industry concerns. The weekly legal columnist for Travel Weekly and the author of numerous trade-press articles on such topics as trade contracts and liability, he is a popular speaker at industry-related meetings, seminars, and conferences, and he participates in ASTA?s Discounted Legal Services Program.

Joni Rein
Vice President - Worldwide Salesl
Carnival Cruise Lines
Joni L. Rein, a 20-year cruise industry veteran, joined Carnival Cruise Lines in May 2008, as vice president - field sales and was named to her current position, vice president - worldwide sales, in January of this year. In this capacity, Rein is responsible not only Carnival's domestic field sales but also the line's international sales efforts, working with travel agents both domestically and abroad. Rein oversees a talented team of business development managers, who work with more than 30,000 travel agencies throughout the U.S., Canada, Europe, Latin America, Asia, Australia/Pacific, Africa and the Middle East in developing new business opportunities.

Jack E. Richards
President & Chief Executive Officer
Pleasant Holidays
Jack E. Richards is President and Chief Executive Officer of Pleasant Holidays, one of the largest travel companies in the U.S. to Hawaii, Mexico, Caribbean, Tahiti/Fiji/Cook Islands, Costa Rica, and California. Pleasant Holidays, LLC is a subsidiary of the Automobile Club of Southern California. Richards joined Pleasant Holidays in August 2007. Prior to joining Pleasant Holidays, Richards was Senior Vice President and Vice President Product Marketing & Strategy at Hotels.com/Expedia, Inc. in Dallas, Texas from 2003 to 2007. He also held executive posts as President and CEO, Senior Vice President & COO of America West Vacations, Adventure Tours USA in Dallas, Texas and ATA Airlines in Indianapolis, Indiana.

Dondra Ritzenthaler
Senior Vice President of Sales
Celebrity Cruises
Dondra Ritzenthaler joined Celebrity Cruises in September 2003, and only nine months later, became the line's first vice president of sales dedicated solely to the Celebrity brand. In 2006, she was promoted to senior vice president of sales for the line. In 2007, she also played a key role on the executive team that launched what is now Azamara Club Cruises. Dondra's 117-member Celebrity Sales organization today includes a total of 64 regional and district sales managers, 14 inside sales representatives and 14 national and corporate account managers in the field, as well as a supporting staff at corporate headquarters.

Thomas Roth
President and Founder
Community Marketing
Tom Roth founded Community Marketing in 1992, and has served as its President for 17 years. Tom and his team have developed a spectrum of products and services to skillfully lead the company's clients to their goals. Tom is now primarily dedicating his industry-leading expertise to head up Community Marketing?s "Gay Market Research + Development Lab®" division, which produces the Gay Consumer Index and the Lesbian Consumer Index. Tom engages in strategic consulting to industry-leading clients and conducts educational seminars for corporations and organizations.

Michele Saegesser
VP, North America/South Pacific Sales
Viking River Cruises
Michele Saegesser, Vice President, North America/South Pacific Sales, Viking River Cruises, has been in the travel industry for 30 years and has been with such companies as Disney and Princess Cruises before joining to Viking River Cruises. Michele started with Viking 7 years ago as a DSM and has been transitioned to National Account positions as well as headed Viking?s sales efforts in Australia.

Mitchell J. Schlesinger
Director, Sales and Marketing
Voyages To Antiquity
Mitchell J. Schlesinger is currently responsible for sales, marketing, brand management and public relations for the new cruise brand, Voyages to Antiquity, introduced by Gerry Herrod, the founder of Orient Lines. He is very well known for his innovative and creative approaches in prominent roles as a marketing and sales executive in the cruise industry at NCL, Orient Lines and Costa Cruises. He recently co-authored the book "Marketing and Sales Prescriptions for Today?s Economy and Beyond"?.An RX for Travel Agents to More Effectively Use Their Dollars & Sense."

Rudi Schreiner
President
AMA Waterways
Schreiner has been extremely involved in the development of the modern river cruise concept and has been promoting these products since 1993 to the travel industry--first in a leadership role at Uniworld and then as President of Viking River Cruises. In 2002 Schreiner teamed up with Jimmy Murphy and Kristin Karst and founded Amadeus Waterways (now AMAWATERWAYS). In 2003, in a marketing partnership with Globus (Lugano, Switzerland) Schreiner developed the river cruise product of Avalon Waterways, a Globus subsidiary. Today, AMAWATERWAYS owns six brand-new ships in Europe and has ordered a seventh ship for delivery in April of 2010. AMAWATERWAYS also operates ships in Russia, France, Portugal and on the Mekong River.

Sandy Stevens
Vice President of Sales
Windstar Cruises
Sandy Stevens is Vice President of Sales with Windstar Cruises and oversees national account, retail, onboard, international, charter and incentive sales. Stevens has been with Windstar for three years and has 17 years of experience in sales and management roles. Prior to Windstar, she served as Key Account Manager with Celebrity Cruises where she managed relationships with 15 retail travel agency accounts, generating more than $25 million in annual revenue for the cruise line. Before Celebrity Cruises, Stevens held the position of Director of Supplier Sales for Virtuoso. She also has held sales positions at Crystal Cruises, Renaissance and Holland America Line.

Kathryn W. Sudeikis, CTC
Vice President of Corporate Relations
All About Travel
Kathryn Sudeikis, Vice President of All About Travel, in Mission, Kansas, a suburb of Kansas City, Missouri, was the 2008 TRAVEL AGENT OF THE YEAR and served as ASTA's National President and Chief Executive Office from 2004-2006. A 35 Year Industry veteran , Sudeikis appeared in the 2002 - 2009 editions of Travel and Leisure magazine as one of their "Super Travel Agent" recommendations to their readers. She was featured with her specialty of intergenerational family travel.

Andy Stuart
Executive Vice President of Global Sales and Passenger Services
Norwegian Cruise Line
Andy Stuart is Executive Vice President, Global Sales and Passenger Services for Norwegian Cruise Line, responsible for global sales, revenue management, passenger services and public relations. In this role, Stuart directs the company's global distribution strategy, ensuring Norwegian continues to enhance and strengthen its relationships with travel partners as its primary distribution system. He is leading the further development of Partnership 2.0, a core strategy to position Norwegian as the first choice of travel partners when selecting and booking a cruise for their clients. He also ensures revenue optimization and oversees the Company's public relations efforts. He was appointed to this position in November 2008.

Mary Pat Sullivan, CTC
President
Sullivan Marketing Advisors
Mary Pat Sullivan has been in the leisure travel industry for more than 20 years. She provides marketing and industry relations consulting services for suppliers and retail organizations. Her responsibilities include advisory board building and management, focus group moderation, trade public relations and marketing plans, development of travel agency programs, public speaking and other services for top travel industry organizations. Until January of 2005, she was Vice President, Marketing Communications for The Travel Institute. A member of the travel industry publishing community since 1988, she was Publishing Director of Leisure Travel News, and began her career as a beat reporter covering Mexico.

Bradley J. Tolkin
Co-Chairman/CEO
World Travel Holdings, Inc.
Bradley J. Tolkin, with over 25 years of experience as an operating executive in the travel industry, co-founded World Travel Holdings in 2005. World Travel Holdings is a multi-brand travel distributor. Its principal brands are Cruise One, CruisesOnly, Cruises Inc, Cruise411, Cruises.com, Rooms.com, Trips of Distinction, Vacation Outlet and Villas of Distinction. World Travel Holdings is one of the World's largest Cruise distributors.

Steve Tracas
President & CEO
Vacation.com
Steven Tracas is the President and Chief Executive Officer (CEO) of Vacation.com - North America's Largest Vacation Selling Network - with 5,100 agency locations throughout North America. Tracas brings to Vacation.com an extensive and diverse background within the travel industry with experience in distribution, electronic commerce, online sales and aviation. Prior to joining Vacation.com, Tracas served as President of Orbitz for Business, based in Chicago. Before joining Orbitz, Tracas served as Vice President for US Airways from 1997-2004 and held a number of leadership positions during his 19-year career with AMR Corporation including positions at American Airlines and the Sabre Group.

Janice Tully, CTIE
Sr. Vice President, Sales
Uniworld Boutique River Cruise Collection
Janice Tully, CTIE started her travel career over 30 years ago. Her extensive background in travel includes operations and sales positions, with Sitmar/Princess Cruises, Sales Manager for Celebrity Cruises, and Director of National Accounts and the Premium Preferred Department with Holland America line. In 2005, Janice was appointed Vice President, Sales & Marketing for Islands in the Sun, a South Pacific Tour Operator. Janice joined Uniworld Boutique River Cruise Collection in 2006. As Sr. Vice President of Sales, Janice is responsible for field sales and National Accounts. Janice earned her CTC in 1984 and her CTIE in 2009.

Arnie Weissmann
Editor in Chief
Travel Weekly
Arnie Weissmann has been deeply involved in travel media for the past 25 years. His writing has won more than 35 national awards, he created the industry's first destination information service (Weissmann Reports), authored a best-selling textbook, created the first core destination content for America Online and served as publisher of critical hotel guides (including Star Service and Official Hotel Guide). He was appointed editor in chief of Travel Weekly in October 2001. He is often quoted in consumer media, and his comments have appeared on NBC, CNN, BBC, NPR, the Wall Street Journal and USA Today.

Paul Wiseman
President
Trafalgar Tours
With more than 20 years experience, Paul has a very impressive career across all sectors of the travel industry including retail, wholesale, and international and domestic airline operations. Paul left Australia in 2007 where he was the Managing Director of that country?s Trafalgar Tours. Prior to Trafalgar Australia; he was General Manager for Contiki Holidays; and before that was Australian National Travel Agency Sales Manager for Avis rent-a-car. His entry into the industry was as a Leisure Travel Agent. During his six years as Managing Director of Trafalgar Australia, Paul drove the company to extraordinary successes.

Makis Xenatos
Vice President Cruise & Tour
Liberty Travel Makis Xenatos started his career in the late 1980 working for Epirotiki Lines in NYC having different positions from reservations to marketing to Director of Sales. In 1997 he assumed the position of CEO, North America for Festival Cruises (known as First European Cruises in the United States) where he introduced the brand in the North American market. In 2004 he became the Vice President of cruise product for Liberty Travel, successfully growing the cruise business year over year. Makis served for 3 years for the CLIA executive committee and has participated on many cruise and industry studies in North America and Europe.